The Seventh edition of the Taxpayer’s Service Charter has been prepared to replace the sixth edition with a view of taking into account the changes which are currently taking place in our society and more specifically in the tax administration.
TRA being a public institution established a Taxpayer’s Service Charter which stipulates taxpayer’s rights, obligations and service standards expected from TRA.
TRA is implementing the Fourth Corporate Plan whose Vision is to increase domestic revenue through enhancement of voluntary tax compliance. In response to Government policies of increasing domestic revenue, TRA aims at increasing domestic revenue contribution to 70% by 2018.This will be achieved through improving efficiency in tax administration and widening the tax base in order to collect more revenue especially from specialized sector namely Mining, Oil and Gas, Telecommunications, Tourisim, Constructions, Real estate, Financial sector, High net-worth individual (HNWI) and Incomes from the informal sector.
The Charter explains service level standards as well as the taxpayers’ rights which are covered in tax laws and reinforce the existing tripartite relationship of TRA-Public-Private Partnership which is based on mutual respect and trust.
In the event of conflict of interpretation between this Charter and the tax laws, the proper interpretation of the law shall prevail.