TRA invites and encourage taxpayers, stakeholders and the general public to provide feedback regarding the quality of our services for further improvement.
Feedback can be in a form of appreciation, opinion, suggestions or complaints. All these are geared towards establishing service gaps, if any, and therefore providing new strategies for service improvement.
Facilities which have been put in place for soliciting service feedback include suggestion boxes, perception cards, Radio and TV Programs letters, e-mail, physical visit to TRA offices, telephone, perception surveys, and seminar evaluation forms.
Information collected from these sources will be analyzed to provide feedback from taxpayers and the general public. The feedback will ultimately enable TRA to make appropriate improvement on the service standards.